Cancellation Policy
ORDER Cancellations:
Should you wish to cancel an order, you need to do so PRIOR to dispatch of the order, failing which you will be liable for the freight/carriage charges. Cancellation Policy -- (REFER ALSO TO OUR SEPARATE DOCUMENT ON CANCELLATIONS)
If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 10 working days from the date of delivery in line with the Distance Selling Directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary.
Customer Service
We pride ourselves on our high level of customer service, so if you have an order query, please email us at office [at] honeyjewellery.co.uk or call us on 07766056550. Please note telephone calls may be recorded for training and quality purposes.
PLEASE ALSO REFER TO OUR RETURNS POLICY IN REGARD TO ORDER CANCELLATIONS.
